Acceptable and Fair Use Policy
Our customers should be able to use our services to express themselves and share
information. But we also believe that there should be certain rules on how services
are used to protect the safety and rights of other users and OptiTel.
Our Acceptable and Fair Use Policy explains what those rules are and what action we
may take if you breach them - these include
Social, Ethical & Criminial Use
Respecting OptiTel and the using network
Definitions
OptiTel – Refers to OptiTel Pty Ltd and any other subsidiary companies or business names of OptiTel Pty Ltd such as but not limited to - OptiTel Wireless & OptiTel Australia
You – the account holder and anyone the account holder has authorized to access
the internet via your account
Services – applies to all services that we supply including internet, fixed phone,
mobile phone and mobile data services
Customers – all customers of OptiTel group and its' networks including
residential, small business, corporate and enterprise.
Social, Ethical & Criminial Use Policy
Everyone should be able to use the internet freely and safely. You mustn’t use our
services to:
• promote or threaten violence towards anyone
• abuse or harass anyone, for example by making offensive, misleading or
menacing comments (this includes to our staff)
• encourage hate, for example by making racist, sexist or discriminatory
comments
• create a risk to the health or safety of any person
Respecting the law
You mustn’t use your services for anything illegal or unlawful. This includes, but is
not limited to:
• providing us with false account information
• hacking or gaining improper access to someone else’s information
• spamming
• transmission or storage of data infringing Australian laws, including
pornography and viruses
• infringing copyright laws
Respecting OptiTel and the network
You mustn’t use your service for anything that would adversely affect OptiTel's network or reputation. This includes, but is not limited to:
• resupplying our services or products to others without our consent
• using services for other than their intended purpose (both residential and
business), such as trying to bypass your service limitations
• using your service in a way that interferes with or poses a risk to our
network or other customers’ services
• using your service in a way that breaches our wholesale agreement with the
nbn, in its Fair use policy
Respecting your data limits (if you have them)
• If you have a data-limited plan and you exceed your data use, you will be
“shaped” to either 256K downstream and 256K upstream with no additional data charges, OR
Once your service is shaped, access is provided for limited use. Examples of limited
use are web pages and email.
What happens if
you breach the
policy?
If we think you have breached this policy, we can act. This includes:
• looking into the breach (which may or may not involve contacting you)
• issuing a formal warning
• restricting your access, with or without notice
• suspending or ending your service, with or without notice
If we think you have breached the law, we will report you to the police and give
them your personal information (see more in our Privacy Policy).
Reporting
breaches
If you suspect you may have inadvertently breached this policy, or you wish to
report someone else breaching this policy, please contact us as soon as practicable.
This Policy will be made available on our website. It may change
from time to time. If there are substantial changes, we will notify you directly.